CJ & The Duke Podcast
ServiceNow Architects Cory “CJ” Wesley and Robert “The Duke” Fedoruk discuss all things ServiceNow, ya dig?
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Our Latests Episodes
EP038 – Outcomes, outcomes, outcomes, and ServiceNow outcomes
With ServiceNow Rome release right around the corner, CJ & The Duke discuss their opinions on major changes to the platform and trends in the ServiceNow ecosystem. More importantly, what those trends mean for you: the admins, devs, indies, and consultants.
EP037 – ServiceNow ecosystem thoughts Q3 2021
With ServiceNow Rome release right around the corner, CJ & The Duke discuss their opinions on major changes to the platform and trends in the ServiceNow ecosystem. More importantly, what those trends mean for you: the admins, devs, indies, and consultants.
EP036 – ServiceNow Product Ownership Crash Course
CJ and the Duke put some thought into the differences between a ServiceNow Architect and a ServiceNow Product Owner and why it matters. They settle on mindsets and strategies of the ServiceNow Product Owner that can advance anyone’s career no matter what they’re doing in the ServiceNow ecosystem.
EP035 – Hard ServiceNow Truths and How They Help You
We lay bare certain unsaid truths in the ecosystem, embrace them for the truth they hold, and outline how we think these truths help us establish better design and implementation postures.
EP034 – ServiceNow Earnings Report… and what it means for YOU
We discuss the unsurprising recent news of ServiceNow beating earnings and why we’re still bullish on the company (not investment advice). More importantly, we break down how this impacts YOU in a world where ServiceNow expands in so many directions. How can you get your piece of the growing pie?
EP033 – The Advantages of Military Veterans in the ServiceNow World
We’re joined by long time ServiceNow veterans’ advocate Samuel Sussman and ServiceNow NextGen program graduate Brian Wyckoff join CJ & The Duke to discuss unique advantages that military service and training bring to ServiceNow work.
EP032 – Jam Session: OCM, Docs, Upgrade Plans and Upgrade Velocity
What happens when we hit the record button without a plan? We talk about OCM, Docs, upgrade plans, and making your ServiceNow upgrades faster and smoother.
EP031 – Establishing ServiceNow Architecture Standards
CJ & the Duke reflect on years of ServiceNow architecture experience and what architecture standards would have helped them. We discuss coding, vendor, documentation, midserver, upgrade and migration, as well as roadmapping standards.
EP030 – Solving legit nightmares with Entitlement & Access Management
CJ & the Duke back in the id governance and admin discussion talking with Ty Roach of Tygr Consulting about his RBEAM product: Role Based Entitlement Access Management. In this episode we discuss all the real world benefits for having this kind of application.
EP029 – What’s up with Flow?
CJ & the Duke take a deep dive into Flow concepts so you can create and mature the best workflows possible in your ServiceNow work. We discuss: – Mindset: How process is unnatural, and that helps you focus on outcomes. – Catalysts: How flows start (hint: it ain’t just phone & catalot) – Visibility, Governance, and Automation: The maturities and purposes of flow – Mapping your flows: Minimum requirements, catalysts, knowing the operations, knowing when you’re successful and complete.